Canadian Used and New watch market Place,AUTHENTIC Brand New Luxury Watches

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Do you service fake or replica watches?
Do you use geunine Rolex parts, or generics?
Do you only work on Rolex watches?
Are you an Authorized Rolex Service Center?
I sent my watch to Rolex New York for service, but they told me it's too old and they can't fix it!!! Can you service my watch?
Do you offer any "upgrade" or custom options while servicing my watch?
My watch has a plastic crystal, can I switch it out to a sapphire crystal?
How do I schedule my watch for service?
How should I send you my watch?
If I'm in the Toronto area can I drop the watch off in person?
How long does the service take?
What payment methods do you accept?
How do you ship my watch back to me?
Do you offer any expedited services?
Will you service my watch if I'm located outside the Canada
Do you buy watches?
I just found your website on the Internet, how do I know that I can trust sending you my watch?

	Do you service fake or replica watches? No, we only service genuine watches.Back to top
	Do you use geunine Rolex parts, or generics? Yes, we only use 100% genuine Rolex parts.Back to top
	Do you only work on Rolex watches? No, we service all major watch brands, including, but not limited to: Rolex, Tudor, Cellini, Gerard Perregaux, Omega, Patek Philippe, Cartier, Franck Muller, Baume & Mercier, Breguet, Bvlgari, Jaeger-LeCoultre, Longines, Panerai, Chopard, Concord, IWC, Maurice Lacroix, Corum, Tag Heuer, Tiffany & Co., Breitling and many more. Back to top
	Are you an Authorized Rolex Service Center? This is a very good questions, and you must be careful about the terminology you use, as it is probably the mosty widely abused term in the watchmaking community today. There are only three (3) Authorized (or "official") Rolex Service Centers in the United States. They are all owned by Rolex, and are as follows... Rolex New York, Rolex Dallas and Rolex Beverly Hills. Rolex also has an affiliation with another service center in San Francisco (often called Rolex San Francisco), but it is not owned by Rolex. Furthermore, the ONLY "Certified Rolex Watchmakers" are those individuals working at the aforementioned Service Centers, and their "certification" expires the second they stop working for these facilities. Therefore, if any independent watchmaker (on the Internet or elsewhere) tells you that he is a "Certified Rolex Watchmaker", or that his company is an "Authorized Rolex Service Center" then he is simply lying to you. watchfinder canada is completely independent and not affiliated with Rolex USA. With that being said, we are authorized to order parts from Rolex, and our team of technicians are all CW21 Certified Watchmakers, as well as members of numerous prestigious watch organizations around the world.Back to top
	I sent my watch to Rolex New York for service, but they told me it's too old and they can't fix it!!! Can you service my watch? Yes, I know this sounds crazy, but Rolex will not currently service a watch that is over "around" 25 years old!! Their excuse... they can't get parts. Rolex only guarantees to provide parts for your "new" Rolex watch for 20 years. Currently, Rolex will service watches dating back to the mid 1980s, and that date will no doubt move up as the years go by. It was around this time that Rolex switched to a newer series movement and they have chosen this period as the cut off. If your watch is older (and has the older series movement) they will not service it, but instead will return the watch to you unserviced and suggest you purchase a new watch. Furthermore, it has come to my attention that many authorized Rolex dealers have now established the "cut off" as any watch with a plastic crystal. With that being said, there is good news. WatchFinder Canada can and will continue to service watches beyond the 25 year mark. In fact, we have serviced and restored countless rare and vintage Rolex watches, some of which dating back to pre-World War One - circa 1915 !! So, if you have a priceless vintage Paul Newman Daytona, Steve McQueen Explorer, James Bond Submariner, Milgauss, Bakelite-bezel GMT, or just your grandfather's old datejust, rest assured we can bring it back from the dead.Back to top
	Do you offer any "upgrade" or custom options while servicing my watch? Yes, we offer a wide range of upgrade options, including but not limited to custom diamond dials, bezels and replacement bracelets. Please note if your watch is still under factory warranty with Rolex, adding these "custom" parts may void said warranty. However, we will still warranty these parts and services under our SERVICE WARRANTY.Back to top
	My watch has a plastic crystal, can I switch it out to a sapphire crystal? No. Plastic (i.e. acrylic) and sapphire crystals have a different mount type, and thus are not interchangeable. Therefore, your watch cannot be switched from plastic to sapphire, or vise versa. While there are some aftermarket companies producing "conversion" crystals, they are inferior quality and often cannot maintain a pressure seal. Rolex USA does not "approve" of them, nor will we install them.Back to top
	How do I schedule my watch for service? Call our number (647-928-0128 ) to obtain a Repair Authorization Number. At this time we will ask you a few questions about the watch and give you an "estimated price" for the work we will be performing based on the information you provide.Back to top
	How should I send you my watch? We recommend shipping your watch be either UPS, Fed-Ex Please note that you should ALWAYS insure your watch when shipping it in for service. Also, please package your watch securely in a hard-sided box -- DO NOT simply use a bubble-padded envelope, as it will NOT provide adequate protection during shipping. WatchFinder.ca (and its legal entity watchfinder canada Publishing, Inc.) is not responsible for any loss or damaged that may occur while shipping your watch.Back to top
	If I'm in the Toronto area can I drop the watch off in person? Yes, you are always welcome to drop the watch off (and/or pick up) in person. Our showroom is located in the Luxury area of Yorkville, 128 Cumberland street (Lower Level) However, our hours sometimes vary so appointments are usually recommended.Back to top
	How long does the service take? Once we receive your watch, we try to send you a courtesy email to let you know that it arrived safely. However, these emails are sometimes blocked by agressive SPAM filters. If you don't receive this courtesy email within 2-3 days of delivery, please call or email us to confirm we received it safely. After we have had a chance to inspect the watch, we will then call you back (usually within 10 to 15 days) to give you a complete diagnostics on the watch, along with the exact price for the services we will be performing. There are NEVER any surprise fees. You will know EXACTLY how much the service will be BEFORE we start working on your watch. If you decide NOT to have the watch serviced you owe us NOTHING. That's right, we DO NOT charge for estimates. At this point you would simply pay for the return shipping of your watch and nothing more. However, if you opt to have us service the watch, we will get your appoval to start the service, and take your payment method. Depending on the age of the watch, what we are doing to the watch (and if any parts are needed), the service portion "usually" takes around 2 to 4 weeks. Therefore, the complete turnaround time is usually around 4 to 6 weeks and sometimes as much as 8 weeks (if we have to wait on parts) from the time you ship us the watch to the time we ship it back to you. However, these are just estimates and we never quote exact dates. We believe in providing quality, thorough service and therefore we do not "rush" our work. Also, please note that "vintage" watches, complete restorations and chronographs (i.e. any watch with a "stop watch" function -- such as the Daytona) may require additional time to complete due to their overall complicated nature. Again, these watches routinely require longer than the aforementioned "average" service times and we appreciate your patience. Furthermore, parts are sometimes on "backorder" from Rolex. This does not happen often, but we have no control when it does.Back to top
	What payment methods do you accept? If you are located in the canada we can accept Visa, Master Card, or Discover, as well as Western Union, Personal Checks (must clear before watch ships), Cashier's Checks, or Bank-to-Bank Wire Transfers.Back to top
	How do you ship my watch back to me? In most cases we will ship your watch via Fed-Ex . We will try to accomodate your request for return shipping by a different carrier, but an additional charge may apply.Back to top
	Do you offer any expedited services? Yes, under certain circumstances we can expedite the aforementioned service times. For instance, if your watch has suffered "water damage" it will receive preferential treatment and automatically goes to the front of the line. This is critical, as water damaged watches must be serviced very quickly of the movement can become permanently damaged and result in a total loss. If you simply need the watch back by a certain date to coordinate with your travel plans or schedule, we will try to accomodate you. However, we will need to know of this request at the time you call to obtain the RA# so we can schedule your watch accordingly, and a slight surcharge may apply.Back to top
	Will you service my watch if I'm located outside the Canada At this time we will ONLY accept watches shipped to us from WITHIN Canada. No watches shipped to us from OUTSIDE the Canada-- and yes this includes watches from USA. Furthermore, we will ONLY ship your watch BACK TO an address here in the Canada. This is due to Customs issues, as well as insurance coverage limitations for International shipments. If you live OUTSIDE the canada., but you have an address HERE in C.A. (a family member or friend) where the watch can be shipped FROM and TO then that is fine. For U.S. military customers, you must have an address here in the United States where the watch is to be shipped after service -- APO addresses are not acceptable, as Fed-Ex will not deliver.Back to top
	Do you buy watches? Yes, we buy watches all the time. So, if you send us a watch for service, but decide you don't want to spend the money to fix it, we will be happy to give you an offer to buy your watch in its current "as is" condition.Back to top
	I just found your website on the Internet, how do I know that I can trust sending you my watch? That is a very good question. There are literally dozens of so-called "certified watchmakers" poping up on the Internet everyday, and you have no way of knowing who they are or what kind of service they will provide. Many work out of a kiosk at the mall where they "specialize" in replacing watch batteries for $5. Therefore, I suggest doing a thorough search of any company that you are considering sending your watch. I would ask you to visit our "Contact" page. This will give you a little better understanding of who we are, our credentials, professional background, and the many watch organizations we belong to.Back to top