Do you only sell Rolex watches?

No. Watchfinder Canada offers one of the most diverse luxury watch collections in the country. Alongside Rolex, we sell Patek Philippe, Audemars Piguet, Richard Mille, Cartier, Panerai, Omega, IWC, Hublot, Tudor, Breitling, and many more. Our Yorkville showroom receives new pieces weekly, both modern and vintage.

Are your watches authentic?

Yes. Every watch is inspected and authenticated by trained specialists and in-house watchmakers with decades of experience. We guarantee 100% authenticity on every purchase.

Do your watches come with box, papers, and serial numbers?

Whenever available, we include the full set: box, papers, and visible serial numbers. If any items are missing, we clearly disclose it on the product page so you always know exactly what you’re buying.

Can I make an offer on a watch?

Yes. If you see a piece you like, you can submit an offer directly from the product page. Our team reviews all offers and responds quickly.

Do you offer financing or payment plans?

Yes. Flexible payment options are available for many watches. Contact us for details or to review available plans.

Do you buy watches or accept trade-ins?

Yes. You can sell your watch to us or trade it in toward something new. You can request a quote online or visit our Yorkville boutique for an in-person evaluation.

Can I consign my watch with you?

Yes. Watchfinder Canada offers a premium consignment program. Your watch is showcased in our Yorkville showroom and promoted across our online platforms to reach serious buyers. Submit your watch using the consignment form and our team will review your details and contact you quickly.

Do you ship across Canada and internationally?

Yes. We ship insured and tracked with FedEx across Canada and to the international destinations available at checkout. Shipping is free on orders of CA$5,000 and over; orders under CA$5,000 can be picked up free at our Yorkville boutique (118 Cumberland St, Toronto), or email info@watchfinder.ca (or WhatsApp us) for an insured FedEx shipping quote. For other destinations, contact us for a quote and documentation requirements.

Where is Watchfinder Canada located?

We are located in Yorkville, Toronto, one of the most prestigious shopping districts in Canada. Clients travel from all across the country to shop with us online and in store.

Do you handle international clients?

Absolutely. We work with collectors around the world. Contact us for cross-border purchasing, duties, shipping details, or international bank wire instructions.

How do I know the condition of a pre-owned watch?

Every watch is carefully inspected by our technicians. When required, it is serviced and tested before being listed. We provide accurate descriptions, high-resolution photos, and condition details on every product page.

Do you service and repair watches?

Yes. Our in-house watchmakers service all Swiss luxury brands, including Rolex, Omega, Cartier, AP, Patek, and more. We inspect, diagnose, repair, and test every watch with strict quality standards.

Do you offer appraisals?

Yes. We provide written appraisals for insurance, resale, or estate purposes. Appraisals are performed by experienced specialists familiar with both vintage and modern luxury watches.

What warranty do you offer?

All watches purchased from Watchfinder Canada come with a 12-month warranty. Warranty covers manufacturing defects but does not cover accidental damage, water damage, or misuse.

What payment methods do you accept?

We accept major credit cards, bank wire transfers, certified payments, and other secure payment options. If you prefer a specific method, contact us directly.

Can I request a watch that isn’t on your website?

Yes. Many watches sell before they are listed online. You can submit a request through our Watch Finder service and our team will source the watch you’re looking for from our global network.

Do you offer valuations for selling or trading?

Yes. You can submit your watch online, upload photos, or bring it into the showroom. We provide fast quotes based on market demand, condition, and the full sales history of similar models.

How fast do you respond to inquiries?

During business hours, we usually reply within minutes. After hours, you can leave your name and contact information and we’ll follow up the next business day.

How are your watches inspected?

Every watch is examined for: authenticity movement accuracy water-resistance (when applicable) cosmetic condition function of all complications bracelet integrity and serial number verification We do not sell watches that fail inspection.

Can you source rare or hard-to-find watches?

Yes. Through our network of dealers, collectors, and private sellers, we can source rare Rolex, AP, Patek Philippe, RM, and limited editions. Submit a request and our team will begin the search.

Do you offer valuation certificates for trade-in?

Yes. We provide written trade-in valuations based on current market performance, recent sales data, and condition.

Are walk-ins welcome?

Yes. Walk-ins are welcome during business hours at our Yorkville showroom. For high-value items or private appointments, we recommend booking ahead.

What is the return and refund policy?

Watchfinder does not offer cash refunds. Returns are reviewed for store credit only, and store credit must be requested within 7 days of receiving your order. Store credit never expires.

What is the shipping policy?

Shipping is free on orders of CA$5,000 and over; orders under CA$5,000 can be picked up free at our Yorkville boutique (118 Cumberland St, Toronto), or email info@watchfinder.ca (or WhatsApp us) for an insured FedEx shipping quote. Orders ship within 3–5 business days after payment is confirmed, insured and tracked.

How long does shipping take?

Orders ship within 3–5 business days after payment is confirmed, insured and tracked with FedEx. Shipping is free on orders of CA$5,000 and over; orders under CA$5,000 can be picked up free at our Yorkville boutique (118 Cumberland St, Toronto), or email info@watchfinder.ca (or WhatsApp us) for an insured FedEx shipping quote. Delivery time after shipping depends on the FedEx service and destination.

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