Watchfinder Canada Shipping Policy

Shipment Processing Time
Orders are processed within 3–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or Canadian public holidays. During high-volume periods, processing may take longer; we will contact you if there is a significant delay.

Shipping Destinations
We ship within Canada and internationally to destinations available at checkout. Available destinations and charges are confirmed before payment.

Shipping Rates
Canada: parcels from 0–5 kg ship free to most provinces; a CA$50 rate applies to designated remote provinces and territories. Parcels from 5–20 kg are CA$75.
International: parcels from 0–5 kg are CA$75. If checkout does not offer a rate for the destination or parcel weight, please contact us before ordering.

Estimated Delivery Times
After processing, the total estimated delivery time shown to customers is generally 6–12 business days within Canada and 9–13 business days internationally. Customs processing, weather, carrier disruptions and remote destinations may cause delays.

Carrier, Insurance and Tracking
Orders are shipped using an insured, tracked service, normally FedEx. We will email a shipment confirmation and tracking number when the order ships. Tracking may take up to 24 hours to activate.

Customs, Duties and Taxes
International customers are responsible for customs duties, import taxes, brokerage charges and other fees assessed by the destination country. These charges are not included in the product price or shipping rate.

Damaged Shipments
If an order arrives damaged, contact info@watchfinder.ca or 416-928-0128 within 48 hours. Keep the item and all original packaging so we can assist with the insured carrier claim.

Missing or Stolen Shipments
If tracking shows delivered but the parcel is missing, contact us immediately at info@watchfinder.ca or 416-928-0128. We will work with the carrier to investigate. Investigations may take up to 21 days.