Refund policy
Store credit only, no cash refunds
Watchfinder Canada does not offer cash refunds. If you change your mind about a purchase, we offer in-store credit for the full value of the item, for both pre-owned watches and new-in-box items. To qualify, please tell us that you would like store credit within seven (7) days of receiving your order. After seven (7) days we cannot offer store credit.
Condition of the item
The item must be returned in the same condition you received it: unworn and unused, with its original box, papers, tags, packaging and any accessories. Please include your receipt or proof of purchase.
How to start a return
Contact us first at info@watchfinder.ca or 416-928-0128. Our office must approve the return before the item is shipped back; items sent back without an approved request will not be accepted. Once approved, we will send you instructions for shipping the item to:
Watchfinder Canada
118 Cumberland St
Toronto, ON M5R 1A6
Canada
Inspection and store credit
When the item arrives at our Yorkville office, our team needs three (3) business days to inspect it and confirm it is the piece we originally shipped. This protects our clients, given the nature of luxury goods and the high rate of fraud in the industry. After inspection we will contact you and issue store credit for the full approved amount.
Benefits of Watchfinder store credit
Price is guaranteed: if the price of the item you bought has changed because of sales or restocks, you can still buy your exchange item for the price you originally paid.
It never expires: our store credit does not expire, so you can use it whenever you like.
Peace of mind: if you change your mind, you can come back and exchange your purchase for something better.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or not the item you ordered, so that we can evaluate the issue and make it right.
Exceptions
Custom products (such as special orders or personalized items), sale items and gift cards are not eligible for store credit. Please get in touch if you have questions about a specific item.
Your legal rights
Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.
Questions
If you have any questions about returns or store credit, call us at 416-928-0128 or email info@watchfinder.ca. One of our staff members will get back to you promptly.